In the Settings window, on the About page, navigate to the Related settings section, and click Advanced system settings.The amount of time the program waits for a response from the license manager can be increased by configuring an environment variable at the client workstation. Esri has notified Flexera Software of the problem. Similar problems have been reported by other software vendors using Flexers’s FLEXnet Publisher technology. The steps outlined below have been found to mitigate the issue for users experiencing this problem. This issue has been reported in several cases with ArcGIS Desktop 9.3 through 10.5, which use Flexera Software’s (formerly Acresso) FLEXnet Publisher licensing technology. The license server manager (lmgrd) has not been started yet, the wrong in the license file is being used, or the port or hostname in the license file has been changed. Provide your license server administrator with the following information: In some cases, a concurrent use license may not be obtainable for the ArcGIS Desktop software from the license server over a VPN, dial-up, or a slow DSL/ISDN connection.
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